Office Management Certificate Course

OFFICE MANAGEMENT CERTIFICATE

 This course is the ideal way to gain the skills you require for your role as an Office Manager/Team Leader/Supervisor.  You will return to work feeling motivated and confident that you can make a positive impact.

WHO SHOULD ATTEND

This course is designed for:

• Experienced Office Managers/Team Leaders who are keen to update and refine their skills
• Individuals who are preparing for their first management role

COURSE CONTENT

By the end of this course you will be able to:

• Identify and avoid the common pitfalls of being an Office Manager/Team Leader/Supervisor
• Create a motivating environment
• Plan, prioritise and allocate work effectively

The role of the Office Manager

• Role and responsibilities of the Office Manager
• Skills and qualities of an excellent Office Manager
• The boundaries of your role – what is your job and what is not your job

Communication and Motivation

• What motivates and de-motivates people
• Dealing with those who are de-motivated
• Key listening and questioning skills
• Communicating assertively

 
Managing Work

• Planning and prioritising
• Quality and productivity
• Setting expectations for work and behaviour
• Setting SMART objectives
• Giving feedback – positive and constructive
• Overcoming time stealers
• Delegating effectively
• Dealing with difficult team members, and working with your manager

Developing skills in others

• Identifying needs
• On the job training