Implementing CRM system in your organisation

We would like to invite you to our free CRM workshop. This event is targeted to people planning to implement CRM solution in their organisation. We will show you how it helps companies in different industries to grow. Below you can find more details about subjects we are going to rise.

Agenda:

8:30 - Registration, morning coffee and breakfast
9:00 - Presentation I - What you should know about CRM implementations (speaker: Paul Arciszewski)

• What is CRM?
• Implementation Methodologies
• CRM out of the box
• Your team
• Your sales process
• What kind of data do you need?
• Dashboards
• Integration with other systems
• Data import – data cleaning
• Trainings
• Licensing models

10:00 - Short break & networking

10:15 - Presentation II - Microsoft Dynamics CRM (speaker: Tom Filipowicz)

• What is Dynamics CRM?
• xRM capabilities
• Supported platforms
• Benefits & Real-life examples
• Customer & Service Management
• Sales Management
• Marketing Management
• Reporting Capabilities
• Deployment options

11:15 - 11:30 - Q & A