Open Workshop: International Client Service

When providing International Client Services, it is vital to understand that different cultures experience the same situation according to their own cultural values.

A failure to appreciate these differences can lead to misunderstandings and a poor experience for both the client and your business. Factors such as perceptions of time, how you phrase a question and a myriad of other cultural nuances play a vital role in how you are received by your client - and these will be different for each market you enter.

Designed for anyone dealing with International clients and suppliers, this course will be facilitated by one of our senior Consultants, Anna Shevchenko, and is based on over 20 years hands-on experience.

It blends key International client service principles with case studies, role play, group discussions and quizzes to enhance and review learning.

At the end of the workshop, participants will be able to:

• Manage their International client services effectively, understand various cultural attitudes to client service and client support.
• Analyse and understand International client needs; decode body language; deal with clients across the language barrier and avoid the risk of causing offence.
• Recognise and utilise different, country-specific client service techniques and the powers of persuasion.
• Understand culture specific attitudes to: questioning, service expectations, attitude to time and deadlines.
• Manage misunderstandings and conflicts and deal with emergencies in accordance with the national expectations of various cultures.

TO BOOK please email glupton@farnhamcastletraining.com

Or for more information, please call: +44 (0)1252 720407 or +44 (0)1252 720416